You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that cancellations cannot be processed after the order has been dispatched from our warehouse. To cancel an order, please contact our customer service team as soon as possible with your order details.
Refunds for cancelled orders are typically processed within 3-5 business days, though it may take additional time for the funds to appear in your account depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Approved refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. The exact timing of when the credit appears in your account depends on your payment provider's policies.
Please note that shipping charges are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the original shipping costs from your refund amount.
Sale items and gift cards are final sale and cannot be returned or refunded unless required by law. Some health and personal care items may be subject to additional restrictions for hygiene reasons.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. It may take some time before your refund is officially posted to your account.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with your order details and we will investigate the matter. We may need to contact our payment processor to trace the transaction. Please allow up to 14 business days for us to complete our investigation and resolve any issues.
In cases where a refund was issued but never received, we may need to cancel the original refund and issue a new one. This process may require additional verification to prevent fraud.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help resolve any issues and ensure your satisfaction with our products and services.
Company Name: Dazzlum EU
Address: 201 North Locust Avenue, Fayetteville, AR
Email: [email protected]
Phone: +1 857 688 3693
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays.
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